Wednesday, September 19, 2012

How to Handle a Large Volume of Customer Inquiries and Sales with Style and Ease

 by: Deborah Campbell

The telephone is not just another household device. Today, most of the businesses around the globe have at least one phone within reach to handle a multitude of purposes. From simple customer inquiries to order taking and processing, businesses give their phone numbers to their customers to provide them with ease of access to their needs whenever possible. This is to allow consumers or clients to be given a sense of relief in contacting the company if they needed something. Customers no longer have to drive all the way to the establishment or even purchase airline tickets (for some) just to talk to a representative.

The telephone is there to give convenience to the business' consumers and clientèle. But how about if we look at it in the business' end?

Everyone knows that when the phone rings, chances are a person will answer it most of the time if the telephone is within reach. Simply put, if the device is allowed to ring for long people will get annoyed by the constant ringing and answer the call anyway. Again, when the device rings someone has to answer to cater to the needs of the customer or the prospect. For the representative, they have to stop all their tasks just to cater to one client.

A business works like a clock; if one cog will not function right then the entire timepiece will not work at all. Therefore, if one employee stops working just to cater to one client or prospect then the whole business itself might as well stop for that moment.

But what if there are a lot of customers calling at the same time?

Here lies the problem and challenge for many. To better resolve all known issues with regards to catering the needs of clients and customers over the phone, businesses may as well outsource to professional contact centers.

The services of contact center are always available whenever the need arises. Their aid is highly appropriate for those that cater to a large volume of calls per day through overflow call solutions. SMEs and even large business corporations would do well in acquiring these services.

For one thing, they no longer have to deal with the large volume of calls everyday while still being able to manage handling all the needs of the business' soon-to-be and existing purchasers. Calls can be redirected to a number of agents working in the contact center or inbound call center so that the client will not be placed on queue for a very long time.

These professionals are trained to help customers in their time of need for as long as their need is related to the business and nothing else. Inbound call centers make sure that their live operators treat each and every customer that call with due respect no matter how rude or how skeptic the purchaser may seem.

If the caller is a potential buyer, then the live operator can deal with the sale accordingly to the processes of the business. If the caller is already an existing customer, the live operator will then cater to his or her needs with utmost professionalism.

To outsource to these inbound call centers means the acquisition of a service that is trustworthy and fruitful for the business' end.
source: Deborah Campbell is Customer Service Expert and a professional inbound telemarketing Consultant. To know more about inbound telemarketing services, visit .

No comments: